📦 Shipping Policy

Processing Time

We process and ship your order within 3–5 business days after payment confirmation.

Delays may occur during holidays or peak seasons, but we will arrange shipment as soon as possible.

Estimated Delivery Time

• 
  Europe: 7–14 business days
  
• 
  Other International Regions: 10–20 business days
  
  (Delivery time may vary due to customs clearance, weather conditions, or courier delays.)
  

Tracking Information

Once your order has been shipped, a tracking number will be provided.

You can track your package on the courier’s official website or through your order details page.

Delivery Notice

Please make sure to provide the correct shipping address and contact number.

If the delivery fails due to incorrect information provided by the customer, the shipping fee will not be refunded.

Shipping Details

Some products are shipped directly from China warehouses via air freight.

All orders are tax-included and shipping-free, so you can shop with confidence.

Return & Exchange Conditions

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of receiving your package.

We will offer a replacement or refund service accordingly.

To be eligible for a return, the item must be unused, unwashed, and in its original packaging (including tags, boxes, and accessories).

Non-returnable Items

• 
  Returns due to personal preferences (e.g., wrong size or dislike of the product);
  
• 
  Items that have been used, washed, or damaged by the customer;
  
• 
  Clearance or gift items.
  

Return Process

1. 
   Contact our customer service via WhatsApp (+34 612 448 115) or email;
   
2. 
   Provide your order number, issue details, and clear photos;
   
3. 
   Our team will verify and guide you through the return or replacement process.
   

Refund Policy

Once the returned item is received and inspected, your refund will be processed within 3–5 business days.

The refund will be issued to your original payment method.

Processing time may vary depending on your bank or payment provider.

📄 Privacy Policy

Information Collection

When you place an order, register an account, or subscribe to our newsletter, we collect necessary information such as your name, shipping address, email, and contact number.

This information is used solely for order processing, shipping, and customer service.

Use of Information

We are committed to protecting your privacy. Your personal data is used only for:

• 
  Processing and completing your orders;
  
• 
  Providing customer support and after-sales service;
  
• 
  Improving our website and product experience;
  
• 
  Sending promotional updates or new product notices (only with your consent).
  

Data Security

Our website uses encryption technology and secure payment systems to protect your data during transmission and storage.

We will never share, sell, or disclose your personal information to third parties, except where required by law.

Third-Party Services

Some of our payment and shipping services are provided by trusted partners (such as PayPal, Shopify Payments, DHL, etc.).

These partners may use your information only to the extent necessary to complete your transaction or shipment.

Your Rights

You have the right to request access, correction, or deletion of your personal information at any time.

If you have any questions regarding our privacy policy, please contact us via WhatsApp at +34 612 448 115.

📩 Contact Us

Customer Support

• 
  Email: mileixihe@gmail.com
  
• 
  WhatsApp: +34 612 448 115
  

Business Hours

• 
  Mon–Sat: 10:00–18:00 (CET)
  
• 
  We typically respond within 24 hours.
  

Notes

• 
  For returns or after-sales requests, please provide order number + issue details + photos for faster resolution.